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FAQ

Frequently Asked Questions

Below you'll find answers to the questions we get asked the most from customers.

– How can I track my order?

All orders are dispatched with the use of a courier service where you can track your parcel directly from the courier website. In order to do this, please use the tracking number provided via email and enter this onto the track your parcel option on the courier website.

– What does my order status mean?

Here are the definitions for your order status:

  • Processing

The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1-2 working days.

  • Shipped

The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.

– When can I expect my delivery?

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process.. We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

– I need help with ordering. What should I do?

Placing an order on the Cheap Tech Shop website is very simple and easy. You can order online 24 hours a day, 365 days a year using our secure server. Just add your selected product(s) to the basket and proceed through the checkout and opt for payment methods such as direct checkout using your Debit/ Credit card, or via PayPal.

However, should you need help choosing your ideal laptop, you can either search for the model number/stock code/manufacturers part number by using the search box which can be found at the top of every page.

– What payment methods do you accept?

We accept most credit/debit cards such as MasterCard, Visa, Visa Debit, Maestro, and American Express..

– Are your prices inclusive of VAT?

Yes. All the prices listed are inclusive of VAT.

– What is the response time for inquiries?

We aim to respond to all emails/ inquiries within 1-2 business days. During busy periods we may experience backlog of inquiries, but nonetheless will aim to respond as soon as possible.

– What should I do if my item is faulty?

You need to inform us as soon as possible if you find that your item has developed a fault. Faulty items are any products that we supply to you which do not conform to the contract. The following are not classed as faulty items:

Any items that fail due to normal wear and tear, accident, willful damage, failure to follow instructions, negligence by you or a third party, use otherwise than in accordance with their intended use, or any modification or maintenance carried out without the prior approval of Cheap Tech Shop or the manufacturer.

In the first instance we will attempt to rectify the fault promptly. Failing that, a replacement of a similar aged product will be offered. In some instances when this is not possible a partial or full refund will be offered depending on circumstances.

(Dedicated support numbers for most brands offered by us)
In most cases the manufacturer acts as our agent to repair your goods. For the quickest solution please contact the manufacturer first in the event of any issues.

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