– What should I do if my item is faulty?
You need to inform us as soon as possible if you find that your item has developed a fault. Faulty items are any products that we supply to you which do not conform to the contract. The following are not classed as faulty items:
Any items that fail due to normal wear and tear, accident, willful damage, failure to follow instructions, negligence by you or a third party, use otherwise than in accordance with their intended use, or any modification or maintenance carried out without the prior approval of Cheap Tech Shop or the manufacturer.
In the first instance we will attempt to rectify the fault promptly. Failing that, a replacement of a similar aged product will be offered. In some instances when this is not possible a partial or full refund will be offered depending on circumstances.
(Dedicated support numbers for most brands offered by us)
In most cases the manufacturer acts as our agent to repair your goods. For the quickest solution please contact the manufacturer first in the event of any issues.